Chemical spillage |
- What the chemical is (any details from the Hazchem plate on the vehicle)
- How much has been spilled
- Is it a drip or flowing water?
- Is it close to a river, stream or ditch?
- Name of the haulier (on the lorry)
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Clinical waste spillage |
- Type of waste and what it is (information from labels or packaging that you can see)
- If there are any hypodermic needles visible
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Dead animal(s) in road |
- Type and size of animal
- If the animal isn't causing an obstruction or potential danger and the road is still passable contact the district or borough council.
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Debris in road |
- What is the material and how much is there
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Flooding on road |
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Missing, broken or collapsed manhole or grating cover on road |
- Is the cover on the highway? (if it's on private or district council land contact the owner of the property)
- What has happened to manhole or grating cover
- Type and size
- Any markings on the cover (e.g. British Telecom, Anglian Water)
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Mud on road |
- Amount of mud
- Length of road affected
- Where has it come from (we are only responsible if it is causing a danger to the travelling public)
- Any information on who has deposited the mud
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Oil, diesel or paint spillage |
- What is the spilled material?
- How big the spillage is
- Length of road affected (e.g. whole road, one lane only)
- Is it close to a river/stream/ditch
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Fallen overhead cables |
- What kind of cables (electricity or telephone)
- Are tangled in a tree branch
- Location (e.g. across whole road, one lane only)
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Potholes |
- Only potholes with a minimum diameter of 200mm and depth of 100mm on A roads and main distributor roads will be treated as a 2 working day repair
- Size and depth of the hole
- Type of road the pothole is on (e.g. "A" or main distributor road)
- Location in the road (e.g. middle or edge of road)
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Damaged road sign |
- Type of sign
- Any details of the person who caused the damage
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Damaged safety fences, guardrails or barriers |
- Only damaged safety fences on "A" roads and leading up to bridges should be reported as emergencies. This includes broken or sharp edges sticking into the road or pavement
- In most cases fencing is owned by the adjacent property owner and shouldn't be reported to us unless the damage blocks the highway
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Damaged street lights, lit bollards or lit signs |
The following incidents should be reported as an emergency:
- exposed electrical wires
- 4 or more adjacent lights out
- damaged columns, bollards, signs or lights
- flasher units outside schools not working
- belisha beacons at zebra crossings not working
Visit street lighting for more information.
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Traffic accidents |
Road traffic accidents should be reported to the Police. |
Damaged or faulty traffic signals |
- Type of traffic signal (e.g. pedestrian crossing, vehicle activated sign)
- Visit traffic signals for more information.
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Fallen tree or branches in road or path |
- Size of tree or branch
- Is the road or path blocked? (If yes, is there an alternative route available?)
- Is the road passable?
- Has the location been made safe?
- Has the tree fallen across or brought down electricity or telephone cables?
- Is the tree on the ground or caught up in cables?
- Any details of who owns the tree
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Snow or ice on road |
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